Bisù - Italienisches Speiselokal in Cologne

This morning I went to ammeldare my daughter, but believe me an incompetence and a worse service than this is I was not aware for a long time ..... but today I really had to hear everything and I just give an example, with a certificate original and stamped in green by the German state! .... to hear me say and insist that it was not original this is too much forgive me but you have to change a lot of employees as such ... incompetent

The consular office IN Cologne is open to the public but mrs, i never answer the phone only the telephone answering machine. Shame not even in Africa these things happen

I've been trying to reach someone by phone for two days, nobody answers. from 8.30 a.m. - 12 p.m. Outrageous!!!

I can only report positive things. An appointment online for 4:40 p.m. was easily arranged. At 4:42 p.m. called by a very nice employee and accompanied by the application for the new CIE. Everything was done within 15 minutes. There was even a little time for a quick chat about life in a foreign country. So for me everything was great! Even in Corona times. Many Thanks!

20 years ago it said on TV "... there you will be helped ..." - which in NO case can be true here ... !! The staff are very, VERY unfriendly, which is reflected in the looks when you ask a question. I don't even want to start from the hotline! Just underground !!!

I was allowed to wait outside for three hours today. I came as a companion. Greetings to the nice employee who said to my mother, let's say "extremely nice", that she had been told lies about a certain matter. The woman felt too deeply humiliated.

Terrifying experience with civil servants. It is better not to register with the Aire.

As usual, there are always problems with the Italian state Want to work skip me addsso

Passport matter. The exhibition with prior scheduling via the Internet went smoothly for me, despite Corona

Once again you are sent away even though I had an appointment, although the website says ID cards can also be applied for at another consulate, although my address was known beforehand. They send me 190km to apply for an ID. This is called work avoidance or little man in a big position. Such a lazy pack! That such people then imagine what they are doing or not doing something. Such a thing would not survive in the free economy.

The mobile coffee trolley in front of the consulate is perfect! Delicious coffee, selection of pastries and most importantly: nice people / salespeople. ???

Good experience, thanks to the new appointment system, came in exactly after the agreed appointment, the consulate staff very friendly and very professional. Thank you

But what an experience are the days that I phone for an appointment that expires the passport but these do not even deign to answer at the time they have indicated but what a shame poor us ?????

If you want to understand why Italy is as it is, I suggest you go here. Or trying to find someone on the phone. It's impossible!

Sorry there is nobody at the Italian consulate or you are sleeping. And luckily you are from 8:30 am to 12:30 pm. ????? Shameful nobody ever answers. But how do you work

But does anyone work in this place? I've been calling for an identity card for weeks but as usual no one answers

Leave all hope you who call ... days and days to phone no answer, I wonder where are the employees? Not even at the time indicated to call (1 hour only) to make the appointment do they answer. ABSURD.

Great service, both by phone and personally. The employees are professionally trained, qualified and very kind. Again a THANK YOU!

In contrast to before, I have met very friendly and helpful people here. For the second time, I received help in a very uncomplicated way. Thank you!

Better not to make judgments, they are just bad. Do something to improve every service and ways to serve your compatriots. Waiting outside The building is not an edifying example for the people who host us.

In English: online system is bad and there is not too many dates available. Information emails are also bad depending what you ask. But, had my ID and passport ready in less than 1:30hrs. Choose an early appointment, arrive early, be friendly and bring all the documents needed and that maybe will be needed. Any problem during the process smile and be nice and they will try to fix. Loved the service today, Grazie mille!

Disorganized and unprofessional. I went to renovate my passport early in the morning. Waited for a really long time then asked twice if they forgot me. They told me to wait several times. At the end I was the last one there, they had turned the lights off and someone was going to lock the door. HOW is it possible that I was completely ignored and forgoten??? Am I invisible?? I am ashamed of being italian. Negative stars.